Reservations: A valid credit or debit card is required to guarantee the reservation. One guest must be over the age of 18. Payment time frames for the reservation is dependent on the rate type you opt to book and will be detailed at the time of booking. We accept all major credit and debit cards. All bookings will require a security deposit up to £50 which will be returned upon housekeeping inspection. Please see rates individual terms and conditions for cancellation reference. If you cannot meet the requirements of check in and are denied entry to the hotel, full charges totalling the first night’s room rate will still be applied to the card used to secure the reservation.
Cash Payments: All Sweet Suite Aparthotels are cashless, we accept payments all major cards and contactless cards.
Published Rates: All rates quoted are per apartment per night, subject to availability and inclusive of VAT at the current rate.
Pre-authorisation: All reservations will be required to provide a pre-authorisation of at least 50% of first night stay for the entire length of stay to secure any damage and observance of the property rules. This will be cancelled upon unit inspection on check out.
Cancellation: Any cancellations made on the Best Available Rate will incur full cancellation charges. This will be charged to the card that was used to guarantee the reservation. (Not applicable to Sweet Suites Promotional Offers and Long Stay Rates) Bookings made through other websites may have different cancellation terms. Please check the Terms & Conditions on your confirmation.
No Shows: In case of a no show, the first night’s accommodation will be charged as per the rate at the time of booking to the card that was used to guarantee the reservation (Not applicable to Sweet Suites Promotional Offers and Long Stay Rates).
Check in: Standard check in time is from 2pm. Early check in from 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.
Check Out: Standard check out time by 11am. Late check out up to 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.
Parking: Parking is available at Sweet Suites, is subject to availability.
Check In: The property is an unmanned location therefore, guests are required to check in online.
Special Requirements: Specially adapted rooms are available including wheelchair adapted bathrooms on the ground floor. Cots are also available, subject to availability. Please check with the hotel prior to arrival.
Special Requests: All special requests will be noted on the booking. We will try our best to fulfil all requests however, these cannot be guaranteed.
Security: For security reasons only guests with reservation are allowed access to the apartments after 10 pm. Please note that all your personal belongings are your responsibility.
Lost Property: Any property left behind by guests will be stored as per procedure for a maximum of 10 days and will be discarded. Food and drink items are discarded immediately.
Smoking: All public areas and apartments are Non-Smoking and a minimum fine of £100 will be automatically charged for fumigation.
Noise: Guests causing nuisance to other paying guests will be asked to vacate their apartments and make a compensatory payment.
Damage: In the event of malicious, wilful or negligence of room or other property damage, we will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, we will pursue the matter through civil courts.
Bookings via Alternate Websites: If guests book through any website other than www.sweetsuiteshotels.co.uk, please refer to your confirmation with regards to the terms and conditions of your reservation.